We Respect Your Privacy
At Ra-Vish Wellness, we believe trust is the foundation of every relationship — including the one we have with you. When you share your personal information with us, we treat it with the same care and respect we put into every product we make.
This policy explains what information we collect, why we collect it, and how we use it. We’ve kept it as straightforward as possible because we believe you deserve to know exactly how your data is handled.
What Information We Collect
When you place an order or get in touch with us, we may collect:
- Your name, email address and phone number
- Your delivery and billing address
- Your GST or Drug Licence number (if provided for medical professional discount)
- Payment details — processed securely through Razorpay and/or Shiprocket. We never store your card or banking details on our servers
- Your order history and preferences
- Any messages or enquiries you send us
Why We Collect Your Information
Everything we collect has a purpose. We use your information to:
- Process and deliver your orders
- Send you order confirmations and shipping updates
- Verify medical professional discount eligibility
- Respond to your questions and support requests
- Improve our website and your shopping experience
- Comply with legal and regulatory requirements
We will never sell your personal data to third parties. Ever
Who We Share Your Information With
To get your order to you safely and efficiently, we work with trusted partners:
- Razorpay — for secure payment processing
- Google Analytics — to understand how our website is used (anonymised data only)
All our partners are bound by their own privacy policies and data protection obligations.
How We Keep Your Data Safe
We take data security seriously. Your information is stored on secure servers and we use industry-standard encryption to protect it. Our payment processing is fully PCI-DSS compliant through Razorpay.
While no system is completely foolproof, we do everything in our power to keep your data safe.
How Long We Keep Your Data
We retain your order and account information for as long as necessary to fulfill our legal and business obligations — typically up to 7 years as required under Indian tax laws. If you’d like us to delete your data sooner, just reach out and we’ll do our best to help.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time
To exercise any of these rights simply contact us at ravish0219@gmail.com and we’ll respond within 7 working days.
Cookies
Our website uses cookies to improve your browsing experience — things like remembering your cart and understanding how visitors use our site. You can manage or disable cookies through your browser settings at any time.
Changes to This Policy
We may update this policy from time to time as our business grows and evolves. When we do, we’ll update the date at the top of this page. We encourage you to check back occasionally — but we promise we’ll never do anything surprising with your data.